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LETTERS OF APPRECIATION

 

 


I wanted to share with you my experience today with one of your drivers,
Brian.  My car broke down at SCC.  My husband called you and you dispatched Brian to
come get my car.  He arrived promptly and was cheerful and talkative.  He made the
experience, such as it was, a nice one. 

Thank you, Brian!  Remember that no matter what anyone says, you're a hero! :-)

Sincerely,
Heidi S.

 

 

 

 

 

We are writing this to express our gratitude and appreciation for the consideration we received from your driver, Matt, on 8/4/2011.  On our way home, our 37 foot Allegro Bay Motor Home broke down.  Matt was very courteous and knowledgeable about how to go about towing our large vehicle.  He took care to make sure no further damages were made to the unit.  Matt worked carefully and expertly even though it was past 5pm in the afternoon on a very hot day.  His professionalism was very evident.

We feel it necessary to relay our thanks with this note just to let you know you have a very valuable employee in Matt.

Sincerly,

G & D Young

 

 

 

 

 

This is a small thanks you for coming to our rescue.  You were very professional and kind when you came out to change the tire on our motor home.  We are thankful for your help and we have successfully made it to Yellowstone for our summer jobs.

thanks again,

Ted C.

 

 

 

 

 

After dealing with a National number (SafeTrek) it is nice to know that you can get superior service on the receiving end of that phone call. Shawn gave excellent and respectful service, after breaking down on I90 at rush hour, yesterday, Aug. 10th. Just thought you should know what a great employee you have in him.

Sincerely,

Michael K. - Spokane resident


 

 

 

 

 

Want you to know how pleased we were with Sean Trotter's friendly and efficient and skilled service to get our disabled car hauled to our service location.  Great job Sean and B&B. 

Thanks  

-Hans


 

 

 

 

 

 

I had a driver Sean who arrived at my accident he was so nice and helped me out in so many ways. He was very fast on getting there too. Thanks B&B Towing and your driver Sean very respectable person.


 

 

 

 

 

   
From AAA Reports-

Member called in to say that Tim from B&B Towing did an excellent job in towing

his vehicle today. He was delighted and surprised by his professional, friendly
service and he was very careful with his vehicle and wanted to let us know that
he did a good job and he was very happy with AAA service. thank you.

-K.W.
2004 Jaguar

 

 

 

 

 

   

This is just a message of thanks to B&B and their help today. I'm a student down
at Gonzaga and accidentally locked my keys inside of my car while buying printer
ink at a store on division. Matt came in much faster time than my insurance said he
would and was done letting my into my car in less than 5 minutes. Thanks again
and I'll be telling my friends as well as calling B&B myself for any future auto needs.

-Mike
 Student Gonzaga University


 

 

 

 

 

   
Just a note to say hey and tell you how much I appreciated your help that
morning.  I know it's your job but you were timely, very nice and professional
Again, I thank you

   : )   -T.S.

I was in the uhaul headed to WA and got locked out.



 

 

 

 

 

   

Dear Tim,

Thank you so much for the outstanding tow service this morning.
I thank you, my dog thanks you, my subaru (already driveable) thanks you!
What else is there to say?

-I.L.


 

 

 

 

 

   

Hi Joe-

Wishing  you the best holiday season ever - Thank you so much for taking
care of my car - and finding the problem- and saving an old lady some
money.

-my very best, L.H.



 

 

 

 

 

   

Dear Sir-

My truck quit on me & we pushed it into the parking lot of Fusion on
Sprague & Fancher and your driver pulled in & I saw AAA on his truck &
asked for a tow & he got permission at the office to be of service to me.
I was so happy to see Frank (truck#39) there, as I had no phone & he
saved me some trouble.  Having a driver like Frank with his consideration
is an asset to your company.

Thanks again, - N.C.

 

 

 

 

 

   
To the tow truck driver that was so nice & patient in towing my car on
Oct 2nd.  I forgot your name and wanted to say thank you for being a
great tow truck driver from Appleway Toyota to Appleway Collision
Center.  It made the process so much easier.  Keep up the good work.

-S.




 

 

 

 

 

   
To B&B Towing & Joe-

The family of R.W. thanks you for the beautiful basket of green and
flowering plants.  Your expression of sympathy at this very sad time
is greatly appreciated.

- K.W. & family



 

 

 

 

 

   
We would like to sincerely thank B & B Towing for the excellent services
you extended to us on the afternoon of January 16th.  Your driver was
timely, courteous, and went above and beyond his job to make sure
we were not stranded in an unfamiliar city.
Thanks again for making the best out of an emergency situation.  We
are truly grateful.

- C. & S. M.


 

 

 

 

 

   

B & B Towing-

I have failed to remember the name of the nice man who saved me and
my boy friend this past weekend on I-90.  The fast response, cost, and
friendly service was so appreciated.  It may have only been a flat but w/out
a spare we were in for it.  I just wanted to say Thank You for the great
care that was shown.  Again, we truly appreciated it.

With care - C.T.
 
 

 

 

 

 

   
Sirs-
I would like you to know how much help your employee Chris Curtis was
when our motorcycle was broke down.  He picked us up in Ritzville at the
Conoco station & transported us to Kennewick to a Days Inn as the Harley
Dealer was closed.  He made sure the bike was secure on the carrier &
helped us till we found a phone & called to get lodging for the night.  He
helped unload the Harley & made sure we were OK before he left.  Your
employee has GREAT customer service skills and is an asset to your
company.  He deserves an "atta boy" . . . and maybe a raise?
thanks  - G.W.


 

 

 

 

 

   
B & B Towing & all involved-

I'd like to thank you all so very much for your help on Oct 6, 1-2 am.  Our
daughter & friends were on a road trip to Eastern Oregon University &
broke down!  Your professionalism and willingness to come was greatly
appreciated.  Not only coming & helping but making sure the girls had a
place to stay SAFE, again, Thank You!

Reliability & professionalism will be said of you all! - S.G. -Republic, WA